Find out what's the best way to reheat your pho and why Vietnamese food is so good for you.

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Takeaway FAQ​

 

How to Reheat and Enjoy our Takeaway Pho

 

We recommend you level-up your pho dining experience by reheating your takeaway or home delivered pho as follows:

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1. ​Put aside fresh herbs, garnishings & rare sliced beef "bo tai" (if any)

2. Put noodles, meats and any veggies in a ceramic bowl & fully submerge it in our legendary 8-hour bone soup.

3. Cover bowl & microwave for 3-4min or until hot. Note - if you're reheating your pho from cold (in fridge), you may need to double the microwave time.

4. Now top your bowl with garnishings (and tai beef if applicable). Enjoy!
    

Pro tips: Bean sprouts are added to cool down the soup. Some people like to add hoisin and sriracha sauces, lemon juice, basil and fresh chilli. Use a soup spoon for soup. Use chopsticks to pick up noodles and/or meats. Slurping soup from the bowl isn’t a normal thing for Vietnamese people, but if it tastes good, go for it!

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Why Order Takeaway or Delivery from Madame Nhu?

 

We're a family-owned restaurant group with bricks and mortar locations. We're not a "dark kitchen" and food is not made in some nondescript factory or shared kitchen. You can physically visit any one of our branches and see for yourself how we cook your food. We make wholesome food from scratch the traditional way. Plus, we're frequently on the top lists for Vietnamese food in Sydney. Visit our homepage to read reviews.

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Ordering Home Delivery FAQ

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How food deliveries work: Please note, Madame Nhu does not offer direct home delivery service. We don't do offer our own delivery service at the moment. However, you can order our food from delivery courier platform such as DoorDash, Uber Eats and Deliveroo.

 

Delivery drivers: Delivery drivers are like couriers - they are subcontracted by these food delivery platforms to pick up food from restaurants and deliver them to you. The drivers are directly accountable to (and are paid for by) the food delivery platforms. As a restaurant, we do not have any control over their work schedule, delivery times or work performance.

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How much commission does the food delivery platforms charge restaurants? Generally 30%-40%. If you have a choice, we encourage our loyal customers to order pick-up directly from us instead. It's safe and it saves you money too. We publish these figures so that you can make an informed choice.

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Our guarantee to you:

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1. Food leaves our restaurant freshly cooked, sealed and carefully packaged. The Delivery Platform's Rider then check the content and accepts the delivery.

2. It is now the responsibility of the Delivery Platform's Rider to bring food to you complete, hot and on time.

3. In the event there are issues with your order being rejected, your food delivered late, cold or damaged, please direct your enquiry to your preferred Delivery Platform.

 

If your food arrives late or cold via food delivery platforms...

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One biggest misunderstanding with customers ordering through the Delivery Platforms is in thinking that our kitchen is responsible for food arriving late or cold. But in fact, most of the time the Delivery Platform may have problems finding a Rider, or the Rider had to pick up and drop off multiple orders. On our part, our kitchen preparation time for delivery is fast, generally below 10 minutes. We've been cooking delicious Vietnamese food for over 17 years so we get pretty good at what we do. The stats speak for itself (prep time compared to other restaurants in the area, source: Deliveroo), and our ratings out of 5-star (source: Uber Eats).

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